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Mind Body Harmony You are capable of amazing things

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Privacy Policy 2018

Who we are and how we process your personal data

Mind Body Harmony is committed to protecting your privacy and this policy states how we comply witht the General Data Protection Regulation (GDPR) by keeping your personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We may change this policy from time to time and any changes will be displayed on this page so you should check back regularly to ensure you are happy with the changes.


We use your personal data for the following purposes:

To deliver the services that clients have requested;
To contact those clients as necessary in accordance with the services they have requested;

To contact clients via surveys to ascertain their opinions on the service they received from us;

To maintain our own accounts and records.

To inform you of any special promotions, information and offers that may be of interest or relevant to you


N.B. In the event that our recorded data is utilised for research purposes, our own supervision or for the instruction or tuition of students, all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, we would refrain from using that data.


Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.


In accordance with our need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain client data for a minimum period of 7 years. For clients
under the age of 18, data will be retained until their 25th birthday.


Our Lawful Basis for processing client personal data

The client has given clear consent for Ruth Harrison-Wood to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.


Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of your personal data which Ruth Harrison-Wood holds about you;

The right to request that Ruth Harrison-Wood corrects any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary for Ruth Harrison-Wood to retain such data;

The right to withdraw your consent to the processing at any time;

The right to request that Ruth Harrison-Wood provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability).

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to certain types of processing of your personal data, eg. direct marketing  

The right to lodge a complaint with the Information Commissioners Office. (See below).

 

Complaints Notice

You, as the client have the right to complain to the Independent Commissioner’s Office (ICO) if you think there is a problem with the way Ruth Harrison-Wood is handling your data.  For further information see:

 https://ico.org.uk/make-a-complaint/handling/